Submitting a Complaint
To file a complaint over a rules violation, please contact our Community Manager, either by phone or e-mail. Include the following information:
Who are you (name, CH14 Eagles Bluff, lot# or phone#);
What is the complaint;
When did it happen; and
Where did it happen?
If the complaint involves a vehicle, please include the license plate number.
Got a camera phone? Click it and email it to us!
You can also file a complaint on-line by going to our Contact Us page.
Please note: The Association and the Management Team cannot act upon any anonymous or unsubstantiated complaints submitted to the office.
Is your exterior light bulb dead?
With the extended daylight hours of these long, hot, summer days, it’s easy not to notice this exterior bulb has gone dead.
Not all, but most of the homes in the community have a dawn-to-dusk light sensor on at least one exterior light. So by early morning this light is automatically turned off. By evening, when the light should be lit, we are inside our cool, comfortable homes; unaware that the bulb is dead.
Please take a moment tonight and check the status of your exterior light. If the bulb needs replacing, The Canada Hills Community Association (CHCA), requires you to use a 40-Watt bulb (yes, that is a “thing” with them). Using a compact fluorescent or LED bulb, although more expensive, will last longer and use less electricity.
Are you away for the summer? Have you left emergency contact information with our HOA Manager. Monsoon Storm damage to your home can be lessened if we can contact you quickly; so you can begin the process of damage mitigation and repair.
The follow two resolutions were approved by the Board of Directors at the April 18, 2019 meeting.
2019-01 – Appeals and Due Process of Nuisances and Non-Compliance of CC&Rs
This resolution updates the due process policy for addressing violations to our Association Rules.
2019-02 – Imposition of a Fine or Other Sanctions
This resolution updates the fining policy of the Association. The update follows the guidelines pursuant to ARS § 33-1803 on this subject.
Copies of these resolutions will be mailed to all property owners and renters within the community.
You have a neighbor with a barking dog. Dogs bark, that’s what they do; but when the noise becomes excessive, your first impulse may be to call a Board member or complain to our management company; that is not going to resolve the problem. While the CC&Rs address this type of nuisance, the Board is powerless to resolve this issue in a timely manner.
Your best course of action, after talking with the dog’s owner yields no resolution, is to contact the Oro Valley Police non-emergency telephone number 520-229-4900, and lodge a noise complaint. In the past, animal noise nuisances have been difficult and timely to resolve. The Town has recently enacted revised regulations (Town Code Article 18-8) to address the long lag time from complaint to resolution.
While it is always best to reach an amiable solution to a barking dog with your neighbor, you do have a legal means to seek a remedy when all else fails.
BTW – The same holds true for a noisy neighbor. The Town of Oro Valley has a general noise ordinance (Town Code Article 10-1-4), and those noise complaints should also be directed to the Oro Valley Police non-emergency telephone number 520-229-4900.
The Board and reviewed and approved revisions to the Parking Policy. A copy of the new policy will be mailed to every each homeowner. Resolution 2017-01 Parking Policy and Regulations
The Board has signed a contract with A&B Towing, for future towing services involving vehicles parked in violation of the Association’s Parking Policy.
Vehicle towing as an enforcement tool, will not become effective until the Board clarifies and updates the Resolution of the Board of Directors Regarding the Imposition of Fines, and provides sufficient notice of this enforcement tool to all owners and residents.
This process will take several weeks to implement.
Noise issues, including those of pets, especially when neighbors can’t resolve the issue, are best handled with the Oro Valley Police Department. This issue and the proper steps to follow to resolve it, was discussed in an earlier Association Newsletter. While the Association has the power to fine an offending homeowner for nuisance violations, the actions taken by the Town of Oro Valley carry more weight. Of course as always, it’s better for neighbors to resolve these issues between themselves as amicably as possible.